Frequently Asked Questions

Popular Questions

Which store do I need to use?

Please select your delivery country...

If you cannot find your country in our dropdown list, it may mean that you are not in our of our 100+ standard shipping destinations. Please get in touch with our team and we will be happy to help you!

Why can’t I enter my address at checkout?

It’s likely that you’re currently shopping on the incorrect store for your delivery country. Check out the “Which store do I use” FAQ above to learn more. If you do need to change store, please be aware that your shopping basket will be emptied. If you are shopping from the correct store and still can’t find your delivery country, please feel free to get in touch with our friendly customer service team who’ll be happy to help!

Can I shop in a different currency?

We’re currently only able to accept payments in the currency relevant to the store you are shopping in. Check out the “Which store do I use?” FAQ above to learn more.